Returns in a nutshell
- You have 14 days to change your mind, starting the day you receive your parcel.
- Let us know within those 14 days at info@alurcameras.be. You don't need to give a reason.
- Then send the camera back within 14 days to: ALUR, Oudekapellesteenweg 10, 8690 Alveringem, Belgium.
- Return shipping costs are for you.
- Within 14 days of your message we refund your purchase, including the original standard shipping costs. We may wait with the refund until the camera is back with us or you send us proof of shipment.
In what condition?
You can look at and try the camera the way you would in a shop. Send it back complete (with wrist strap, cable, SD card and manual), preferably in the original box. If the camera has been used more than needed to try it, or is damaged, we may deduct part of the amount.
Something wrong with your camera?
Then we fix it and we pay the costs. All our cameras come with the 2-year legal warranty. Send us an email with a photo or a short explanation and we'll find a solution together.
Rental
There is no right of withdrawal for renting cameras for an event on a fixed date. Want to cancel or change something? Get in touch and we'll see what's possible. You get your deposit back as soon as the cameras are back with us in good condition.
Prefer it official?
An email is enough, but you can also use this text:
To ALUR, Oudekapellesteenweg 10, 8690 Alveringem, info@alurcameras.be: I hereby give notice that I withdraw from my contract for the sale of the following goods: [product]. Ordered on / received on: [date]. Name and address: [name and address]. Date: [date].